REFUND POLICY

Overview

We offer a hassle-free and risk-free 14-day return or replacement policy. Our return or replacement policy lasts 14 days, which means you have 14 days after receiving your item to request a return or replacement. If 14 days have gone by since the date of delivery (Date of delivery included in counting 14 days), unfortunately, we can’t offer you a refund or replacement (exception for some products please check product description).

Please check respective product description or product detail page to know about which product has a return policy or replacement policy. The product that are eligible for replacement policy are not eligible for return and refund.

14-Day Policy

To initiate the return or replacement buyer needs to send us all required/specified photos or videos of product within the 14 days of delivery. The date of delivery is included in counting 14 days. If your receive a product on 01/01/2021, then the last date to request for replacement or return is 14/01/2021 till 11.59 PM.

Our technical team will review the photos or video sent by you. After reviewing your photos or videos, decision on your request will be taken.

If you send a required photo or video specified by Prime Wellness after 14-days of return window, we can’t offer you a refund or replacement. Please note that customer needs to provide all required information to initiate a return/replacement. We cannot process your request with partial or incomplete visual proofs or information.

Replacement

We are happy to give you an exchange if

You received the damaged or defective items.
The package is lost in transit due to the carrier's error. (If an order is prepaid)
You receive the wrong item which is different from what is ordered.
You need to exchange it for the same item.

Once your request for replacement is approved by our technical team, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. After the product is delivered at Prime Wellness, the team of experts will review your product. If your claim is accurate then we will immediately ship a new product for you as a replacement. But if there is some difference in the actual condition of the product and your claim, then you will be eligible for a partial refund. (Valid visual proof will be shared with you)

Please note that the replacements are approved only if there is manufacturing defect or you received the product in physically damaged condition. In such cases customer needs to provide the unboxing video of the product.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You can contact us for any replacement question at help.primewellness@gmail.com 

Return

Please note that all the products listed on the website are not eligible for returns. Please check the respective product description or product details page to know about which product has return policy or replacement policy.

The products that are eligible for replacement policy are not eligible for return and refund.

Products marked as "non-returnable" on the product detail page cannot be returned.

To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at help.primewellness@gmail.com. If your return is accepted, we’ll send you instructions on how to return your package.

We have a reverse pick-up facility for most of the pin codes in India. For pin codes that are non-serviceable by our partnered logistic company, you need to self-ship the product(s) to  office. Products that are sent back to us without first requesting a return or without permission, will not be accepted and will not be eligible for any refund or replacement.


You can contact us for any return question at help.primewellness@gmail.com or 

Exceptions / Non-returnable/ Non-replaceable products -

Products are not eligible for the returns & refunds or replacements if

Product is damaged or missing parts due to customer's error.
Products received by the customer in good/working condition and now customer no longer wants the product or product is not as expected/effective.
Products received by the customer in good/working condition and it stopped working/performing after some days.
Products received by the customer in good/working condition and it has been damaged due to customer's error or mishandling.
Any product that is returned after the 14 days of delivery.
Products sent as replacement..
If the product is not delivered due to the incorrect/illegible/incomplete address, addressee absence or item is refused by the addressee.
Products marked as "non-returnable" on the product detail page.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

All the electronic products are eligible for replacement policy instead of return policy. For the electronic products like Auto Cordless Hair Curler, Automatic Mini Electric Popcorn Machine, Relaxation Massage Pillow, Smart Robotic Vacuum Cleaner, USB Rechargeable Portable Juicer return policy is not applicable. Such items are non-returnable and non-refundable. They can only be replaced. The buyer should make sure he or she wants to buy the items before submitting an order. Also, the buyer should be confident that he or she is ready to pay the asking prices.

The Prime Wellness may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

Once we receive the return order, it will take 3-5 business days for a refund to appear on your statement. If 3-5 business days have passed and you still don’t see a refund, please feel free to contact us at help.primewellness@gmail.com


INVALID REASONS FOR RETURN AND REFUNDS

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Prime Wellness. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

The buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Cancellation

In the event you wish to cancel your order, please contact us. We will only be able to give you a refund if you request the cancellation before the shipping of items. If the order has already shipped, then we would be unable to process the cancellation of the package and can't give you a refund.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

The Prime Wellness may, at its discretion and without prior notice, can make changes in Cancellation, Return & Refund Policy. For more information you can contact us at help.primewellness@gmail.com